Policies
Thank you for choosing our facility to keep your pet while you are away! We provide quality lodging with a personal touch – every attempt will be made to give each of our guests individual love and attention during their stay with us. Your pet will be under the direct supervision of our lodging staff with on-site veterinarians and our emergency service just next door.
Check-In Times
3pm – 5pm
Check-Out Times
8am – 10am
**An additional fee of $14 (cats ) and $19 (dogs) will be applied for checking in prior to the check-in time.
**An additional fee of $14 (cats) and $19 (dogs) will be applied for checking out later than the check-out time.
Vaccination Requirements
To ensure the protection of all pets in our care, we require that all pets be fully vaccinated for basic diseases.
Dogs: Distemper/Parvo, Rabies and Bordetella.
Cats: FVRCP, and Rabies.
If your pet’s vaccines are not current or if you are unable to provide proof of vaccination at the time of admission, appropriate vaccines will be administered, you will be charged accordingly, and your pet will have to stay in Pet Care Clinic of the High Country’s kennel for their stay. We do recommend vaccines be administered at least 2 weeks prior to lodging for full protection. If your pet is vaccinated at the time of arrival, or within two weeks of check-in, there is risk involved and we will not be responsible for any associated illnesses.
Internal / External Parasites
All pets must be free of parasites, including fleas and ticks. If any parasites are observed during your pet’s stay, appropriate medications will be administered, and you will be charged accordingly.
Diabetic Boarding
We do not lodge diabetic pets. .
Personal Belongings
Feel free to bring any toys, treats or personal items that might make your pet’s stay more comfortable. We request you not bring your own bedding due to the possibility of the bedding becoming soiled or misplaced during your pet’s stay. We cannot be responsible for any items that are lost.
We feed Science Diet Sensitive Stomach & Skin, dry food, and canned Royal Canine Gastrointestinal Diet, but you are welcome to bring your own food as well. If you do bring your own food, please bring no more than your pet’s stay will need due to limited storage space. Please label all your pet’s food and belongings with their name.
Medical Conditions
If your pet requires medical attention while in our care, we will make every attempt to contact you to inform you of the situation. If we are unable to contact you at the emergency number provided, your pet will be treated as we deem necessary either at our on-site veterinary facility or at the neighboring emergency clinic depending on the nature of the condition. You will be charged accordingly.
We offer a limited variety of medications at no cost to you to treat any respiratory or gastrointestinal conditions that may develop due to environmental or dietary changes during their stay or within 7 days of check-out. We take great care so that these problems won’t occur. Despite our best efforts, however, sometimes issues like vomiting, diarrhea, coughing and sneezing may be noticed.
Bathing
It is our policy that all pets be clean when they are ready to go home – this generally means a light rinse and not a full bath. You can request that your pet have a full bath on the morning of discharge (dogs only) with the cost of this service charged to you.
Estrus (female heat cycle) Policy
If your pet is in heat during her stay with us there will be an additional charge of $5 per day. This charge will be for dayboarding as well as lodging. The extra charge will be used to cover additional steps that will need to be taken to prevent unwanted mating. If your pet is in heat while she is with us, she will not be allowed in our dog park area with any other pets.
Abandonment
Please notify us if there is any change of plans in your pet’s scheduled release date. If you do not notify us of a change in your pet’s departure date or we are unable to reach you or your authorized agent for a period of 14 days after your pet’s scheduled release date, we will consider your pet abandoned. Please be advised that the pet owner will be responsible for the fees accrued and any other fees or legal services incurred by the facility as a result of the abandonment.
Group Activities
We will take every precaution when evaluating a pet’s potential for safely interacting with other pets. Pets can also be leash-walked only if owners prefer this option. Please notify us at check-in if your pet has a history of not playing well with others.
